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FAQ

FAQ

   

General


  • We have made it easy for you—just scroll to the bottom of the page and click on Jewellery Sizing. Here you will find information on rings, bangles and necklaces to assist you.

  • A bespoke item is any item that is not held in stock by the artisan. The bespoke item is made to order, in the size, colour and other specifications you request.

  • Unfortunately, no, the artisan has made this item just for you and in your size, it is therefore unable to be returned. Please see our Refunds and Returns Policy for more information.

  • This will depend on the artisan concerned and their own production schedule. Good things take time; they are after all crafted by hand, not mass-produced. The majority of our artisans are committed to a turnaround of no longer than two weeks, with shipping time being additional. Specific production times are listed on each individual product's page.

  • Many of our artisans create one-of-a-kind exceptional pieces. They are made only once, which means you are guaranteed never to see your beautiful piece on someone else. This means that we are unable to accept orders for pieces that are one of a kind once they have sold.

  • We are happy to contact our artisans for you to see if we can facilitate a quicker turnaround for you on bespoke items, just call or email us and we will get on it straight away for you.

  • Please phone or email us directly at Eclectic Artisans for immediate help—that's what we're here for! As artisans ourselves, we usually have the answer you need. Our artisans are busy creating so we don’t want to interrupt the creative process unless absolutely necessary.

  • No, Eclectic Artisans is an Australian company operating from Brisbane, Australia. We are an online gallery only and do not have a commercial shopfront.

  • We can accept payment but you will need to provide proof of your address (where goods will be shipped to) and photo identification. We are available 8am to 6pm Monday to Friday and 9am to 5pm on weekends. Please note AEST time zone (Australian Eastern Time Zone) – UTC+10

  • No, at checkout, your items will be individually listed with a total combined shipping amount. You can choose your payment method from our secure single payment process.

  • EA accepts, GBP, EUR, USD and AUD—you can choose your preferred currency by clicking on the currency selector located in the top left-hand corner of the page.

  • You can pay using Visa, Mastercard, American Express, or PayPal, or Apple Pay.

  • This service is available for people residing in Australia only. Afterpay is a digital service that allows you to purchase an item(s) up to the value of $1,000AUD and pay it off in fortnightly instalments. You will receive the goods now, and pay later. There are no additional charges implemented by EA. This option will appear at checkout for Australian customers only.

  • EA’s artisans ship all over the world, with the current exception of Russia, Iran, Syria, Libya, North Korea, Ivory Coast, Myanmar, Sudan, and Zimbabwe.

  • If you have ordered an item that is available immediately your goods will ship within 48 hours (Monday to Friday). If you have ordered an item that is bespoke or needs to be made your item will ship within up to 3 weeks of ordering – individual shipping times are listed on each product’s page.

  • This will depend on the method of shipping for your order and the seller. If your order ships by a courier service such as DHL, UPS or FEDEX your item will not be able to be delivered to a post office box. In a small number of cases your item may ship by the country of origin’s own postal service. If in doubt, please ask. For your safety, we prefer our items to require a signature on delivery.

  • Each country has different rules and ‘tax free’ thresholds. This means that you will be responsible for any duties and taxes payable. We strongly suggest that you check the limits that apply to your country.

  • Your item will be returned to the shipper. Your order will be cancelled and a refund made to you via the same method you paid for the item. Initial shipping charges and return freight will be deducted from any refund.

  • If you ordered all your items from the same artisan you should have received them in one parcel. Please contact us immediately to advise. If you ordered your items from different artisans each item will ship directly from each artisan’s studio: one item could be coming from one location, and a different piece from a second location. Shipping times will therefore vary.

  • Please contact us immediately at info@eclecticartisans.com and provide a photograph/s of the damage. We will work with you to arrange for the item’s return, replacement if possible or refund.

  • We will email you when your order has shipped and provide a tracking reference for you to monitor delivery progress via the courier’s website. Don’t forget to make our email one of your ‘safe’ email contacts or our communication may end up in your spam folder.

  • EA artisans are based all over the world. Their items are listed by the currency that is applicable to them (USD, GBP, Euro, AUD). As you are able to purchase these pieces in a different currency, our website uses a currency exchange program which updates pricing every 12 hours. This may result in small changes in the price, both up or down on any given day. You will only be charged the price displayed at the time of purchase.